Return Policy & Guarantee
Links-It®, if unused, can be returned within 30 days of purchase. Please mail 1) proof of purchase and 2) the undamaged Links-It® to the address below. Upon receipt, we will refund the purchase price of the product.
Pawdentify c/o Jill Klancic
P.O. Box 51
Hooper, Utah 84315
Pawdentify® Tags, since personalized and not resalable, may not be returned.
If the design or ID information is incorrect due to our error, please email firstname.lastname@example.org and we will replace.
We have worked diligently to make high quality, Made in USA products of USA materials. We want you to be satisfied with your Pawdentify® purchase. Pawdentify® products are not chew-proof, but should withstand normal use from active pets.
If your product/s becomes damaged, we offer a one-time replacement per product. Please email email@example.com 1) an image of the damaged Pawdentify® Tag or Links-It® 2) proof of purchase, and 3) your shipping address. We will mail a replacement promptly.
Customers outside of the United States who have a damaged Pawdentify® product, will be responsible for the shipping cost incurred by Pawdentify® to ship the replacement product.
If one of the conditions above is not met, we will evaluate on an individual basis. Please email firstname.lastname@example.org or call 913-747-6793 Ex. 4.
Disassembled, but not Damaged
Links-It® is made from 2 pieces, the Link and the Lock. If the 2 pieces are pulled apart (like in the image below), Links-It® has been disassembled and is not broken. It can be easily re-assembled and used.